Confidence for every user
Training & Support Outcomes
Great software only works when people feel supported.
Maintenance & Reliability
TRAINING & SUPPORT
Training & Support Services
Empower your team with comprehensive training programs and responsive support. From onboarding to advanced techniques, we ensure your team maximizes the value of the Nixa platform.
Training Programs
Hands-On Training for Your Team
We train your users, administrators, and teams to confidently operate the Nixa platform through live sessions, guided onboarding, and custom learning paths.
Live Training Sessions
Interactive training with our expert instructors
Onboarding training for new users
Administrator certification programs
Advanced feature workshops
Role-based training paths
On-Demand Learning
Self-paced video tutorials and documentation
Video tutorial library
Interactive learning modules
Searchable documentation
Downloadable quick reference guides
Custom Training
Tailored training for your specific workflows
Custom curriculum development
Hands-on workshops
Train-the-trainer programs
Onsite training options
Help Channels
Support Channels You Can Count On
We offer multi-channel support to ensure your team always gets the answers and resolutions they need.
Email Support
Get help via email with guaranteed response times based on your plan
Live Chat Support
Real-time assistance from our support team during business hours
Priority Support
Dedicated support channels with faster response times for enterprise customers
Self-Service & Assistance
Additional Support Options
From documentation to dedicated account management, we provide multiple ways for your organization to access help and stay productive.
Knowledge Base
Self-service articles, guides, and troubleshooting documentation available 24/7
Community Forum
Connect with other users, share tips, and get answers from the community
Phone Support
Speak directly with support engineers for critical issues (Enterprise plan)
Technical Account Manager
Dedicated TAM for strategic guidance and escalations (Enterprise plan)
4.9/5
CSAT
Average rating from training attendees and support interactions.1 hr
Critical response (Enterprise)
Guaranteed under premium SLAs.10K+
Learners certified
Admins, builders, and champions onboarded worldwide.80%
Self-service resolution
Knowledge base and automation deflect routine tickets.What admins and champions ask
Training & Support FAQ
Find answers to frequently asked questions about training formats, user onboarding, and how to get help.
We provide live sessions, on-demand learning, and custom training programs tailored to your workflows and team structure.
We train end users, administrators, managers, and technical teams depending on your needs.
Most teams reach full operational readiness within a few sessions, and advanced users continue through our on-demand modules.
Yes. You can access email support, live chat, priority assistance, and dedicated account management.
Absolutely. Our knowledge base includes step-by-step guides, videos, and best practices to help your team stay self-sufficient.